SHIPPING POLICY

Last Updated: AUGUST 2026

At Thrive Together Wellness, we want your order to arrive safely and as quickly as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within [1–3 business days] after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Options

We offer shipping options based on your delivery location and the options available during checkout.

Available shipping methods and estimated delivery times will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order size, and selected shipping method.

The applicable shipping cost will be displayed during checkout before you place your order.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotional terms will be displayed on our website.

4. Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow some time for tracking information to become available after your order has been shipped.

5. Delivery Delays

While we work with reliable shipping providers, delivery times may occasionally be affected by circumstances beyond our control, including:

Severe weather
Carrier delays
Holidays
High shipping volumes
Incorrect or incomplete addresses
Customs or import processing
Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you provide an incorrect or incomplete address and your order is returned or requires reshipment, additional shipping charges may apply.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing.

7. Lost, Stolen, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If you believe your package has been lost, stolen, or damaged during delivery, please contact us as soon as possible so we can assist you with the next steps.

For damaged packages, we may request photographs of the packaging and products to help us investigate the issue with the shipping carrier.

8. International Shipping

If international shipping is available for your location, additional customs duties, taxes, or import fees may apply.

Any applicable customs charges or import fees are generally the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders may vary depending on customs processing and local delivery services.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has been processed or shipped.

Thrive Together Wellness